State Farm® Insurance Agent Hielly Martinez
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Shamaycha Nelson
April 28, 2026
"I recently visited State Farm for their notary services, and I had a great experience. The employees were polite, professional, and made the process smooth and efficient."
"Thank you, Shamaycha, for sharing your experience with our notary services. We're glad to hear that our team made the process smooth and efficient for you. We appreciate your feedback and look forward to serving you again."
Barbara Penn
April 24, 2026
"Thanks to Jaidee Santos for her help. She did a good job. 👍"
"Thank you, Barbara, for the great feedback! We're glad to hear that Jaidee provided you with the assistance you needed. Your support means a lot to us. "
Gabriel Ilionskiy
April 9, 2026
"Jaidee was extremely helpful and informative in helping me set up my auto insurance policy. Would highly recommend!"
"Thank you, Gabriel, for sharing your experience! It's great to hear that Jaidee was helpful and informative in setting up your auto insurance policy. Your recommendation means a lot to us. "
Tammy Switzer-Haigler
April 7, 2026
"Quick and polite service. My issue was taken care of long before closing."
"Thank you, Tammy, for your feedback. We're glad to hear that our team was able to assist you promptly and courteously. Your satisfaction is important to us."
Elaine Whitty
April 2, 2026
"I spoke to SAMANTHA today. She was extremely helpful and very very nice. She was very professional and polite. She is definitely an asset to State Farm’s Insurance Company. I was completely satisfied. She is a very nice and polite person. She is definitely an asset to your company."
"Thank you, Elaine, for sharing your experience with Samantha. We're glad to hear she was helpful and professional during your interaction. Your feedback is greatly appreciated."
Kristoffer
March 31, 2026
"My Agent Jaden was awesome! Explained thoroughly without over explaining, listened to my requirements for insurance. Excellent communication skills and happy to do business with him for my insurance needs."
Jose Ortiz
March 30, 2026
"Johanny was very helpful in my understanding of my new policy with State Farm; Thankyou!"
"Thank you so much for your kind words, Jose! Johanny is thrilled to hear that she could help you feel confident and clear about your new State Farm Insurance policy. We’re here anytime you need us!"
Tony R
March 20, 2026
"Great service, and very good price.....thanx to Jaeedy Santos for help me w !!!!"
"Thank you, Tony, for the great review! We're glad to hear that Jaidee Santos was able to assist you with excellent service and pricing. We appreciate your feedback!"
South Bronx
March 17, 2026
"Working with Johanny was a great experience. She's responsive, knowledgeable, and very patient with all my questions. Five stars for her exceptional service! She helped me navigate a tricky transition between insurance carriers and ensured my home remained protected. Her attention to detail and clear communication set her apart. Highly recommend her for anyone looking for reliable insurance help in NYC!"
"Thank you for sharing your experience with Johanny! We're glad to hear that her responsiveness and knowledge made your transition between insurance carriers smooth and stress-free. We truly appreciate your recommendation and are always here to assist with any future insurance needs. "
Clifton Feurtado
March 17, 2026
"The matter was not resolved. I would never take the State Farm supplemental insurance again because of the horrible experience I had with you guys. My claim was never processed correctly. According to you guys and Statefarm 1800 number you guys could not send a fax successfully. I definitely feel as if you guys just gave me back a few dollars (totaling the amount I paid in, so basically a refund) to brush me off. Also - you guys were never able to insure my motorcycle even after a former employee saved the quote for the motorcycle. Truth be told You should have never lost that employee because the people you had working on my policy could never get the job done. You never answered any of THE MANY emails I sent you asking you to assist but you respond to Google reviews posing as if you guys resolved the issues? Why didn’t you just answer my emails so we could have worked on it before I had to leave you a review to get your attention? I attempted so much to work with you guys and nothing was able to be accomplished. Till this day we still have an issue. I contacted the 1-800 number to be transferred from you guys to someone who can handle my policy’s with out so many hiccups. How ever another problem now exist. All my vehicles were not transferred over. It’s always an issue here now. My jeep grand Cherokee policy isn’t even listed on my State Farm account. And Tiffany began to get very disrespectful when I asked her if she can confirm what was done. Emailing me with “!” At the end of her sentence Please let me know if you will like me to share the pictures for proof"
"Clifton, Thank you for sharing your feedback. We understand that this situation was frustrating and appreciate your patience as we worked with you. Our team stayed in regular contact and took the necessary steps to help address your concerns, including escalating the issue to ensure it was resolved. We’re glad the matter was resolved and continue to be available to support you. If you have any additional questions or need further assistance, please feel free to reach out directly. - Hielly"
Morad Dalia
February 25, 2026
"I have been in the car business for over 15 years, and sometimes, calling Insurance companies for a client or for a policy change, it can take forever and the communication is difficult. Today, I called this agency for policy change for one of our mutual clients, and JAIDEE was the absolute best. She was quick, informative, very kind, and very fast. Thank you for your services they were highly appreciated. Moe, Emos Auto Sales"
Danelle DALY
February 24, 2026
"Jaidee Provided me with the best service today! Service like JD provides is one of the reasons why I only do business with State Farm!"
Fanta Doumbia
February 20, 2026
"Quick & fast service by Johanna Colon. She was super attentive to me."
Douglas Knepper
February 17, 2026
"Very professional, courteous and prompt service. Jaden and Thalia gave excellent care and assistance and set me up with property insurance with no issues."
Alberto Rivera
February 17, 2026
"Thank you Jaidee for helping me address my needs and being patient. Would highly recommend you and the team."
raywicknyc
February 6, 2026
"Thalia is Friendly, professional, efficient, accurate. It’s why I return year-after -year."
Marcus Shavis
January 30, 2026
"Went in there to get a document notarized. She was extremely pleasant and helpful. Definitely coming back."
Ade Longe
January 27, 2026
"Hielly help me out with notary. Thanks!"
Matthew Murdock
January 12, 2026
"Helen helped me with notary. Ty"
"Matthew, Thank you for your feedback! We're glad Helen could assist you with the notary. - Hielly"
Judelka Batista
December 30, 2025
"Johanny was amazing, I have been a member for over 10 years and I most say this was the best call ever."
"Judelka, Thank you so much for sharing this. We're so glad to hear that Johanny was able to assist you. We are always here when you need us! - Hielly"
Barbara DeGarmo
December 22, 2025
"Thalia took great care of me; her advice was clear and response was quick."
"Barbara, Thank you so much for the kind review about Thalia. We will always be here when you need us! - Hielly"
Patricia German Medrano
December 12, 2025
"Gracias Thalia"
"Patricia, I'm so glad our team has been able to give you such a great experience with our State Farm Agency! We appreciate you. - Hielly"
Nickie Dubick
December 11, 2025
"Johanny called to help me make some very cost effective and helpful changes to my insurance coverage. She was very kind and patient, and I’m grateful to her and the other folks I’ve worked with from this office over the years."
"Nickie, Your experience with our team is exactly what we strive for. Thank you so much for leaving a positive review about Johanny! We look forward to working with you for years to come! - Hielly "
R Hill
December 9, 2025
"Thalia was excellent and was very patient, and friendly..."
"R, Our goal will always be to leave you with a satisfying experience! Thank you for taking the time to share this! - Hielly"
Iamcashtro Project
December 4, 2025
"Amazing Customer Service Jaidee you help my family so much we appreciate you 🎅happy holidays… thank you … from @iamcashtro family … bless"
"I’m happy to hear Jaidee took such great care of you and we could provide you with a positive insurance experience. Our team takes pride in delivering top-notch support to our customers. - Hielly"